---
title: "Cancel your subscription and export your data"
description: "Schedule cancellation in the Outpost portal, what happens on each date that follows, and how to export your account data before it is deleted."
url: "https://support.outpostplatform.com/account/cancel-and-export/"
product: "platform"
type: "how-to"
status: "draft"
ai_summary: "The account owner schedules cancellation in the Outpost portal. It takes effect at the end of the current billing period, or at trial end, with no early termination fee. Then the console is read-only for 30 days while owners export account data from Settings > Billing; hosted data is deleted by day 60 and Outpost Cloud backups expire by day 180."
source: "https://gitlab.com/outpostplatform/docs/-/edit/main/src/content/docs/account/cancel-and-export.md"
license: "CC BY 4.0"
---

# Cancel your subscription and export your data

You can cancel your Outpost subscription at any time from the Outpost portal.
Cancellation takes effect at the end of the current billing period, and you
then have 30 days to export your data before it is deleted. This page covers
scheduling cancellation, the dates that follow it, and the export.

## Before you begin

- You must be the account owner. Anyone else who opens the cancellation card
  sees **Billing is unavailable or this account does not have owner access.
  Please retry or contact support.**
- Decide what you need to keep. After the export window closes, the data in
  your hosted Outpost is deleted and cannot be recovered.
- Your documentation can be exported at any time, without canceling. See
  [Documentation](/documentation/).

:::danger
You cannot withdraw a scheduled cancellation yourself. If you schedule one by
mistake, reply to the confirmation email or [contact support](/support/contact/)
before the service end date it gives.
:::

## Schedule cancellation

1. Sign in to the Outpost portal. See
   [Sign in to the Outpost portal](/account/portal-sign-in/).
2. In the portal navigation, select **Account details**.
3. On the **Billing and cancellation** card, select **View billing and
   cancellation**.
4. Read the terms shown: **Cancellation takes effect at the end of the current
   billing period. There is no early termination fee. Accrued fees and usage
   remain payable.**
5. Select the checkbox **Cancel this organization's subscription at the end of
   its current period.**
6. Select **Schedule cancellation**.

If your account is billed under terms agreed with Outpost rather than monthly,
the card says **Contact support to review cancellation under your agreed
billing terms.** instead. [Contact support](/support/contact/).

## When cancellation takes effect

- **On a paid subscription**, at the end of the current billing period. Your
  Outpost keeps working normally until then. The final invoice covers that
  period, and any usage, taxes, and overdue amounts remain payable.
- **During a free trial**, when the trial ends. Nothing is charged.

## Verify

The **Billing and cancellation** card shows the dates, for example
**Service ends** followed by the date, then when export is available
through, when deletion is due, and when backups expire. Outpost also emails the
account owner the same dates.

## After cancellation takes effect

Every date counts from the day service ends.

| When | What happens |
| --- | --- |
| Service end date | The subscription ends. Your console becomes read-only, and owners can export account data. Agents keep running on your endpoints and keep reporting. |
| Up to day 30 | The export window. You can sign in and read everything, but changes are refused with **Account closing**. Outpost emails a reminder 7 days before the window closes. |
| By day 60 | Your data is deleted from Outpost's active systems, and Outpost emails to say so. |
| By day 180 | Backup copies that contain your data expire, including endpoint backups stored in Outpost Cloud Storage. |

Invoices, payment records, and the record of your acceptance of the Terms are
kept after deletion, as the Terms of Service describe.

The same schedule applies when Outpost ends a subscription after a suspension
for non-payment, or a Home Lab after 120 days without activity.

### Self-hosted Outpost

When your Outpost runs on your own servers, nothing on them is deleted. After
the export window, the console stops working and shows **The Outpost account
for this Depot is closed. Your data stays on this server. Contact Outpost to
reopen it.** Agents keep reporting to your server. Deleting the data on your
own servers and storage is up to you.

### Backups in your own storage

Backups stored in your own S3-compatible storage stay yours. Outpost does not
delete them, and you can restore them with the recovery kit from
[Backup](/backup/).

## Export your account data

During the export window, owners can download your Outpost's data as one ZIP
file. On **Settings** > **Billing**, a notice reads **This account is
closing.** with the date the window ends, and an **Export account data** link
to the export card.

1. In the console, select **Settings** > **Billing**.
2. On the **Export account data** card, select **Export account data**.
3. Wait while the status reads **Export queued.** and then **Building your
   export.** The card updates on its own.
4. When the status reads **Ready since** followed by a time, select **Download
   export**.

The file is named `outpost-export-<yyyy-mm-dd>.zip`, where `<yyyy-mm-dd>` is
the date it was built. Select **Export account data** again to build a fresh
one.

:::caution
The export includes your documentation and the passwords stored in it. Keep
the file somewhere safe.
:::

### What the export contains

| Path in the ZIP | Contents |
| --- | --- |
| `README.txt` | What the archive is and when it was built. |
| `manifest.json` | Every client and file in the archive, with row counts and checksums. A client whose data could not be read is listed as unreachable rather than left out. |
| `clients/<client>/endpoints.json` | The endpoint list. |
| `clients/<client>/inventory/` | The stored inventory for each endpoint. |
| `clients/<client>/discovered-devices.csv` | Devices found by network discovery. |
| `clients/<client>/tickets.json` | Tickets with their comments and time entries, where you have any. |
| `clients/<client>/audit.csv` | The client's audit log. |
| `practice/psa/` | Agreements, invoices, quotes, and projects, on the MSP plan. |
| `practice/audit.csv` | The practice's audit log, on the MSP plan. |
| `docs/` | Your documentation, including stored secrets and attachments. |

Backups are not in the export. Endpoint backups in your own storage stay yours.

### Other ways to get your data

- The **Billing and cancellation** card in the Outpost portal has a **Request
  an account export** link, which opens an email to Outpost's privacy team.
- Your documentation can be exported from the console at any time. See
  [Documentation](/documentation/).

## If something goes wrong

| Message | Cause | Fix |
| --- | --- | --- |
| **Only an owner can export account data.** | You are not a console owner. | Ask an owner to export. |
| **Account export opens when your account is scheduled to close.** | The export window has not started, or has ended. | Export during the 30 days after service ends. |
| **Cancellation could not be scheduled. Please retry or contact support.** | A temporary failure. | Try again, or [contact support](/support/contact/). |

## Next steps

- [Invoices, taxes, and payments](/account/invoices/)
- [Contact support](/support/contact/)