---
title: "Manage payment methods and billing address"
description: "Add a card or US bank account through Stripe, choose the default, remove a method, and keep the billing address that sales tax uses."
url: "https://support.outpostplatform.com/account/payment-methods/"
product: "platform"
type: "how-to"
status: "draft"
ai_summary: "The account owner manages payment methods on the Outpost portal's Billing page. Cards and US bank accounts are added through Stripe Checkout, which also collects the billing address. The default method is charged when each invoice is issued. Bank accounts show Verifying until confirmed. The billing address is required for sales tax; invoices wait without one."
source: "https://gitlab.com/outpostplatform/docs/-/edit/main/src/content/docs/account/payment-methods.md"
license: "CC BY 4.0"
---

# Manage payment methods and billing address

Outpost charges the default payment method on your account automatically when
each invoice is issued. This page shows the account owner how to add a card or
US bank account, choose which one is the default, remove one, and keep the
billing address that sales tax is calculated from.

## Before you begin

- You must be the account owner. Anyone else sees **Only the account owner can
  manage billing.**
- Outpost accepts cards and United States bank accounts.
- Card and bank details are entered on Stripe's secure page. Outpost never sees
  or stores full card or account numbers.

By adding a payment method you authorize Outpost, through Stripe, to charge it
for each invoice when it is issued, and to retry a payment that fails. For a
bank account this is a recurring ACH debit authorization. The Terms of Service
set out the full authorization, and removing the method revokes it for future
invoices.

## Open the Billing page

1. Sign in to the Outpost portal. See
   [Sign in to the Outpost portal](/account/portal-sign-in/).
2. In the portal navigation, select **Account details**.
3. On the **Billing and cancellation** card, select **Payment methods and
   invoices**.

The **Billing** page has three cards: **Payment methods**, **Billing
address**, and **Invoices**.

## Add a card or bank account

1. On the **Payment methods** card, select **Add a card or bank account**.
   Stripe's page opens.
2. Enter the card or bank details, and the billing address.
3. Confirm on Stripe's page. You return to the **Billing** page, which says
   **Your payment method was saved. A bank account can take a moment to appear
   while it is verified.**

The method you add becomes the default, and Outpost emails the account owner
that a payment method was added.

**For a bank account**, Stripe verifies the account, either straight away
through your bank or with small test deposits that you confirm. Until it is
verified, the method shows **Verifying** and cannot be charged.

If you leave Stripe's page without finishing, the **Billing** page says **No
payment method was added.**

## Choose the default method

Each saved method shows its type and last four digits, and a card shows its
expiry date. The one that is charged is marked **Default**.

- To charge a different method, select **Make default** beside it.

A bank account that is still **Verifying** cannot be made the default.

## Remove a payment method

1. Select **Remove** beside the method.
2. Select **Remove** followed by the method's name to confirm, or **Keep** to
   cancel.

On a paid plan you cannot remove the default method while the subscription is
running. Add another method and make it the default first.

## Add or change the billing address

Sales tax is calculated from your billing address, so an invoice on a paid plan
is not issued until one is on file. Stripe's page collects it when you add a
payment method. Home Lab never needs one.

1. On the **Billing address** card, select **Add address** or **Edit
   address**.
2. Enter **Address line 1**, **City**, and **Country code**, the two-letter
   country code such as `US`. **Address line 2 (optional)**, **State or
   region**, and **Postal code** complete the address where your country uses
   them.
3. Select **Save address**.

If no address is on file, the card says **No billing address is on file. Sales
tax is calculated from it, so invoices wait for one.**

If your organization is exempt from sales tax,
[contact support](/support/contact/) with a current exemption certificate.

## Verify

The **Payment methods** card lists the method with **Default** beside it, and
the **Billing address** card shows your address. On the portal dashboard, the
notice asking you to add a payment method is gone.

## If something goes wrong

| Message | Cause | Fix |
| --- | --- | --- |
| **Add another payment method and make it the default before removing this one.** | You tried to remove the default method on a running paid subscription. | Add another method, make it the default, then remove the old one. |
| **This bank account is not verified for payments yet.** | Stripe has not finished verifying the bank account. | Wait for verification, or confirm the test deposits Stripe sent. |
| **Adding a payment method is unavailable right now.** | Payments cannot be taken at the moment. | Try again later. |
| **Payments are unavailable right now. Please try again in a few minutes.** | Stripe could not be reached. | Try again in a few minutes. |

## Next steps

- [Invoices, taxes, and payments](/account/invoices/)
- [Upgrade or change your plan](/account/change-plan/)