---
title: "Depot tickets"
description: "Every tickets operation in the Depot API, with parameters, responses and code samples in six languages."
url: "https://support.outpostplatform.com/api/generated/depot/tickets/"
product: "depot"
type: "reference"
status: "reviewed"
last_reviewed: 2026-11-06
source: "https://gitlab.com/outpostplatform/docs/-/edit/main/src/content/docs/api/generated/depot/tickets.mdx"
license: "CC BY 4.0"
---

# Depot tickets

Registers the ticket routes on mux.

This page is generated from the Depot route table. Every operation carries the permission it needs and the anchor an agent can link to.

### GET `/api/v1/ticket-macros` {#depot.tickets.listMacrosForConsole}

**listTicketMacrosForConsole returns the canned responses a technician can apply from the composer, on "ticket:read" for the same reason the views list is.**

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `page` | query | integer | No | One-based page number. Defaults to 1. |
| `pageSize` | query | integer | No | Rows per page, 1 to 200. Defaults to 50. |

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, PagedResultTicketMacroView | Success. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:read. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X GET 'https://depot.example.com/api/v1/ticket-macros?page=0&pageSize=0' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -b 'outpost_console=<console-session>'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$response = Invoke-RestMethod `
    -Method Get `
    -Uri 'https://depot.example.com/api/v1/ticket-macros?page=0&pageSize=0' `
    -Headers $headers

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/ticket-macros"
params = {
    "page": "0",
    "pageSize": "0",
}
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}

response = requests.get(url, params=params, headers=headers, cookies=cookies, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	req, err := http.NewRequest(http.MethodGet, "https://depot.example.com/api/v1/ticket-macros?page=0&pageSize=0", nil)
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = new URL("https://depot.example.com/api/v1/ticket-macros");
url.searchParams.set("page", "0");
url.searchParams.set("pageSize", "0");

const response = await fetch(url, {
	method: "GET",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
	},
	credentials: "include",
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;

using var client = new HttpClient();

var request = new HttpRequestMessage(HttpMethod.Get, "https://depot.example.com/api/v1/ticket-macros?page=0&pageSize=0");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### GET `/api/v1/ticket-queues` {#depot.tickets.listQueuesForConsole}

**List ticket queues for console**

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `page` | query | integer | No | One-based page number. Defaults to 1. |
| `pageSize` | query | integer | No | Rows per page, 1 to 200. Defaults to 50. |

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, PagedResultTicketQueueView | Success. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:read. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X GET 'https://depot.example.com/api/v1/ticket-queues?page=0&pageSize=0' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -b 'outpost_console=<console-session>'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$response = Invoke-RestMethod `
    -Method Get `
    -Uri 'https://depot.example.com/api/v1/ticket-queues?page=0&pageSize=0' `
    -Headers $headers

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/ticket-queues"
params = {
    "page": "0",
    "pageSize": "0",
}
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}

response = requests.get(url, params=params, headers=headers, cookies=cookies, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	req, err := http.NewRequest(http.MethodGet, "https://depot.example.com/api/v1/ticket-queues?page=0&pageSize=0", nil)
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = new URL("https://depot.example.com/api/v1/ticket-queues");
url.searchParams.set("page", "0");
url.searchParams.set("pageSize", "0");

const response = await fetch(url, {
	method: "GET",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
	},
	credentials: "include",
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;

using var client = new HttpClient();

var request = new HttpRequestMessage(HttpMethod.Get, "https://depot.example.com/api/v1/ticket-queues?page=0&pageSize=0");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### GET `/api/v1/ticket-views` {#depot.tickets.listViewsForConsole}

**listTicketViewsForConsole returns the saved views this technician can use: their own plus the shared ones.**

This is a "ticket:read" route and the CRUD that maintains views is not. A
technician has no admin permission and still has to see their sidebar, so
serving the list from the admin route would leave the sidebar empty for
exactly the people who work the queue.

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `page` | query | integer | No | One-based page number. Defaults to 1. |
| `pageSize` | query | integer | No | Rows per page, 1 to 200. Defaults to 50. |

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, PagedResultTicketSavedViewView | Success. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:read. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X GET 'https://depot.example.com/api/v1/ticket-views?page=0&pageSize=0' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -b 'outpost_console=<console-session>'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$response = Invoke-RestMethod `
    -Method Get `
    -Uri 'https://depot.example.com/api/v1/ticket-views?page=0&pageSize=0' `
    -Headers $headers

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/ticket-views"
params = {
    "page": "0",
    "pageSize": "0",
}
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}

response = requests.get(url, params=params, headers=headers, cookies=cookies, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	req, err := http.NewRequest(http.MethodGet, "https://depot.example.com/api/v1/ticket-views?page=0&pageSize=0", nil)
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = new URL("https://depot.example.com/api/v1/ticket-views");
url.searchParams.set("page", "0");
url.searchParams.set("pageSize", "0");

const response = await fetch(url, {
	method: "GET",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
	},
	credentials: "include",
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;

using var client = new HttpClient();

var request = new HttpRequestMessage(HttpMethod.Get, "https://depot.example.com/api/v1/ticket-views?page=0&pageSize=0");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### GET `/api/v1/tickets` {#depot.tickets.list}

**List tickets**

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `agentId` | query | string | No |  |
| `assigneeId` | query | string | No |  |
| `breached` | query | string | No |  |
| `category` | query | string | No |  |
| `createdAfter` | query | string | No |  |
| `createdBefore` | query | string | No |  |
| `hostname` | query | string | No |  |
| `page` | query | integer | No | One-based page number. Defaults to 1. |
| `pageSize` | query | integer | No | Rows per page, 1 to 200. Defaults to 50. |
| `priority` | query | string, one of critical, high, normal, urgent | No | Comma-separated set. An unrecognised value is refused. |
| `q` | query | string | No |  |
| `queueId` | query | string | No |  |
| `requesterId` | query | string | No |  |
| `sort` | query | string | No |  |
| `status` | query | string | No |  |
| `statusCategory` | query | string | No |  |
| `statusCategoryNot` | query | string | No |  |
| `subcategory` | query | string | No |  |
| `tag` | query | string | No |  |
| `viewId` | query | string | No |  |

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, PagedResultTicketSummaryView | Success. |
| `400` | `application/problem+json`, ProblemDetails | One or more validation errors occurred. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:read. |
| `404` | `application/problem+json`, ProblemDetails | Saved view not found. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X GET 'https://depot.example.com/api/v1/tickets?agentId=<agentId>&assigneeId=<assigneeId>&breached=<breached>&category=<category>&createdAfter=<createdAfter>&createdBefore=<createdBefore>' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -b 'outpost_console=<console-session>'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$response = Invoke-RestMethod `
    -Method Get `
    -Uri 'https://depot.example.com/api/v1/tickets?agentId=<agentId>&assigneeId=<assigneeId>&breached=<breached>&category=<category>&createdAfter=<createdAfter>&createdBefore=<createdBefore>' `
    -Headers $headers

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/tickets"
params = {
    "agentId": "<agentId>",
    "assigneeId": "<assigneeId>",
    "breached": "<breached>",
    "category": "<category>",
    "createdAfter": "<createdAfter>",
    "createdBefore": "<createdBefore>",
}
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}

response = requests.get(url, params=params, headers=headers, cookies=cookies, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	req, err := http.NewRequest(http.MethodGet, "https://depot.example.com/api/v1/tickets?agentId=<agentId>&assigneeId=<assigneeId>&breached=<breached>&category=<category>&createdAfter=<createdAfter>&createdBefore=<createdBefore>", nil)
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = new URL("https://depot.example.com/api/v1/tickets");
url.searchParams.set("agentId", "<agentId>");
url.searchParams.set("assigneeId", "<assigneeId>");
url.searchParams.set("breached", "<breached>");
url.searchParams.set("category", "<category>");
url.searchParams.set("createdAfter", "<createdAfter>");
url.searchParams.set("createdBefore", "<createdBefore>");

const response = await fetch(url, {
	method: "GET",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
	},
	credentials: "include",
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;

using var client = new HttpClient();

var request = new HttpRequestMessage(HttpMethod.Get, "https://depot.example.com/api/v1/tickets?agentId=<agentId>&assigneeId=<assigneeId>&breached=<breached>&category=<category>&createdAfter=<createdAfter>&createdBefore=<createdBefore>");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### POST `/api/v1/tickets` {#depot.tickets.create}

**Create ticket**

#### Request body

Required, sent as `application/json`.

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `201` | `application/json`, TicketDetailView | Created. |
| `400` | `application/problem+json`, ProblemDetails | The request body is not valid JSON. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:write. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches. |
| `409` | `application/problem+json`, ProblemDetails | The request conflicts with the current state. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |
| `507` | `application/problem+json`, ProblemDetails | The storage profile for this client is over its configured quota. Raise the quota or remove attachments. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
curl -X POST 'https://depot.example.com/api/v1/tickets' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -H 'Content-Type: application/json' \
  -b 'outpost_console=<console-session>' \
  --data '{
  "agentId": "string",
  "description": "string",
  "priority": "string",
  "queueId": "string",
  "requesterId": "string",
  "subcategory": "string",
  "subject": "string",
  "tags": [
    "string"
  ],
  "type": "string"
}'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Content-Type' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$body = @'
{
  "agentId": "string",
  "description": "string",
  "priority": "string",
  "queueId": "string",
  "requesterId": "string",
  "subcategory": "string",
  "subject": "string",
  "tags": [
    "string"
  ],
  "type": "string"
}
'@

$response = Invoke-RestMethod `
    -Method Post `
    -Uri 'https://depot.example.com/api/v1/tickets' `
    -Headers $headers `
    -ContentType 'application/json' `
    -Body $body

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.

import requests

url = "https://depot.example.com/api/v1/tickets"
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
    "Content-Type": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}
payload = {
    "agentId": "string",
    "description": "string",
    "priority": "string",
    "queueId": "string",
    "requesterId": "string",
    "subcategory": "string",
    "subject": "string",
    "tags": [
        "string",
    ],
    "type": "string",
}

response = requests.post(url, headers=headers, cookies=cookies, json=payload, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
package main

import (
	"bytes"
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	body := []byte(`{
  "agentId": "string",
  "description": "string",
  "priority": "string",
  "queueId": "string",
  "requesterId": "string",
  "subcategory": "string",
  "subject": "string",
  "tags": [
    "string"
  ],
  "type": "string"
}`)

	req, err := http.NewRequest(http.MethodPost, "https://depot.example.com/api/v1/tickets", bytes.NewReader(body))
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.Header.Set("Content-Type", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// The session cookie is set by signing in. A script cannot set it itself.

const url = "https://depot.example.com/api/v1/tickets";

const response = await fetch(url, {
	method: "POST",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
		"Content-Type": "application/json",
	},
	credentials: "include",
	body: JSON.stringify({
		"agentId": "string",
		"description": "string",
		"priority": "string",
		"queueId": "string",
		"requesterId": "string",
		"subcategory": "string",
		"subject": "string",
		"tags": [
			"string"
		],
		"type": "string"
	}),
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.

using System;
using System.Net.Http;
using System.Text;

using var client = new HttpClient();

const string body = """
{
  "agentId": "string",
  "description": "string",
  "priority": "string",
  "queueId": "string",
  "requesterId": "string",
  "subcategory": "string",
  "subject": "string",
  "tags": [
    "string"
  ],
  "type": "string"
}
""";

var request = new HttpRequestMessage(HttpMethod.Post, "https://depot.example.com/api/v1/tickets");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");
request.Content = new StringContent(body, Encoding.UTF8, "application/json");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### GET `/api/v1/tickets/{ticketID}` {#depot.tickets.get}

**Get ticket**

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `ticketID` | path | string | Yes | A uuid. |

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, TicketDetailView | Success. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:read. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `409` | `application/problem+json`, ProblemDetails | The request conflicts with the current state. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |
| `507` | `application/problem+json`, ProblemDetails | The storage profile for this client is over its configured quota. Raise the quota or remove attachments. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X GET 'https://depot.example.com/api/v1/tickets/<ticketID>' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -b 'outpost_console=<console-session>'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$response = Invoke-RestMethod `
    -Method Get `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>' `
    -Headers $headers

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>"
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}

response = requests.get(url, headers=headers, cookies=cookies, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	req, err := http.NewRequest(http.MethodGet, "https://depot.example.com/api/v1/tickets/<ticketID>", nil)
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = "https://depot.example.com/api/v1/tickets/<ticketID>";

const response = await fetch(url, {
	method: "GET",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
	},
	credentials: "include",
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;

using var client = new HttpClient();

var request = new HttpRequestMessage(HttpMethod.Get, "https://depot.example.com/api/v1/tickets/<ticketID>");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### PATCH `/api/v1/tickets/{ticketID}` {#depot.tickets.patch}

**Patch ticket**

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `ticketID` | path | string | Yes | A uuid. |

#### Request body

Required, sent as `application/json`.

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, TicketDetailView | Success. |
| `400` | `application/problem+json`, ProblemDetails | The request body is not valid JSON. |
| `401` | `application/problem+json`, ProblemDetails | Authentication is required. |
| `403` | `application/problem+json`, ProblemDetails | Changing who a ticket is assigned to requires the ticket:assign permission. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `409` | `application/problem+json`, ProblemDetails | The request conflicts with the current state. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |
| `507` | `application/problem+json`, ProblemDetails | The storage profile for this client is over its configured quota. Raise the quota or remove attachments. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X PATCH 'https://depot.example.com/api/v1/tickets/<ticketID>' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -H 'Content-Type: application/json' \
  -b 'outpost_console=<console-session>' \
  --data '{
  "assigneeId": "string",
  "priority": "string",
  "queueId": "string",
  "status": "string",
  "statusCategory": "string",
  "subcategory": "string",
  "subject": "string",
  "tags": [
    "string"
  ],
  "type": "string"
}'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Content-Type' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$body = @'
{
  "assigneeId": "string",
  "priority": "string",
  "queueId": "string",
  "status": "string",
  "statusCategory": "string",
  "subcategory": "string",
  "subject": "string",
  "tags": [
    "string"
  ],
  "type": "string"
}
'@

$response = Invoke-RestMethod `
    -Method Patch `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>' `
    -Headers $headers `
    -ContentType 'application/json' `
    -Body $body

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>"
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
    "Content-Type": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}
payload = {
    "assigneeId": "string",
    "priority": "string",
    "queueId": "string",
    "status": "string",
    "statusCategory": "string",
    "subcategory": "string",
    "subject": "string",
    "tags": [
        "string",
    ],
    "type": "string",
}

response = requests.patch(url, headers=headers, cookies=cookies, json=payload, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"bytes"
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	body := []byte(`{
  "assigneeId": "string",
  "priority": "string",
  "queueId": "string",
  "status": "string",
  "statusCategory": "string",
  "subcategory": "string",
  "subject": "string",
  "tags": [
    "string"
  ],
  "type": "string"
}`)

	req, err := http.NewRequest(http.MethodPatch, "https://depot.example.com/api/v1/tickets/<ticketID>", bytes.NewReader(body))
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.Header.Set("Content-Type", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = "https://depot.example.com/api/v1/tickets/<ticketID>";

const response = await fetch(url, {
	method: "PATCH",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
		"Content-Type": "application/json",
	},
	credentials: "include",
	body: JSON.stringify({
		"assigneeId": "string",
		"priority": "string",
		"queueId": "string",
		"status": "string",
		"statusCategory": "string",
		"subcategory": "string",
		"subject": "string",
		"tags": [
			"string"
		],
		"type": "string"
	}),
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;
using System.Text;

using var client = new HttpClient();

const string body = """
{
  "assigneeId": "string",
  "priority": "string",
  "queueId": "string",
  "status": "string",
  "statusCategory": "string",
  "subcategory": "string",
  "subject": "string",
  "tags": [
    "string"
  ],
  "type": "string"
}
""";

var request = new HttpRequestMessage(HttpMethod.Patch, "https://depot.example.com/api/v1/tickets/<ticketID>");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");
request.Content = new StringContent(body, Encoding.UTF8, "application/json");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### GET `/api/v1/tickets/{ticketID}/activity` {#depot.tickets.listActivity}

**listTicketActivity returns the ticket's audit trail.**

IT IS BACKED BY THE TICKET'S SYSTEM MESSAGES, which is what the schema has: a
system message is a row in the conversation that describes something that
happened TO the ticket ("assigned to Dana Reyes", "merged into OUT-1042"), and
the merge rules already treat them as the ticket's own history by leaving them
behind rather than moving them.

ponytail: the console's TicketEvent carries field/from/to for a structured
diff, and a system message has only prose, so those three are left absent and
the console falls back to rendering the kind. The upgrade path is a
"TicketActivity" table with Field/OldValue/NewValue columns written by the
same code that writes the system message; do it when a writer actually has a
field diff to record, not before, because a table nobody fills is worse than
no table.

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `ticketID` | path | string | Yes | A uuid. |
| `page` | query | integer | No | One-based page number. Defaults to 1. |
| `pageSize` | query | integer | No | Rows per page, 1 to 200. Defaults to 50. |

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, PagedResultTicketEventView | Success. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:read. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X GET 'https://depot.example.com/api/v1/tickets/<ticketID>/activity?page=0&pageSize=0' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -b 'outpost_console=<console-session>'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$response = Invoke-RestMethod `
    -Method Get `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>/activity?page=0&pageSize=0' `
    -Headers $headers

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>/activity"
params = {
    "page": "0",
    "pageSize": "0",
}
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}

response = requests.get(url, params=params, headers=headers, cookies=cookies, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	req, err := http.NewRequest(http.MethodGet, "https://depot.example.com/api/v1/tickets/<ticketID>/activity?page=0&pageSize=0", nil)
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = new URL("https://depot.example.com/api/v1/tickets/<ticketID>/activity");
url.searchParams.set("page", "0");
url.searchParams.set("pageSize", "0");

const response = await fetch(url, {
	method: "GET",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
	},
	credentials: "include",
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;

using var client = new HttpClient();

var request = new HttpRequestMessage(HttpMethod.Get, "https://depot.example.com/api/v1/tickets/<ticketID>/activity?page=0&pageSize=0");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### GET `/api/v1/tickets/{ticketID}/messages` {#depot.tickets.listMessages}

**List ticket messages**

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `ticketID` | path | string | Yes | A uuid. |
| `page` | query | integer | No | One-based page number. Defaults to 1. |
| `pageSize` | query | integer | No | Rows per page, 1 to 200. Defaults to 50. |

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, PagedResultTicketMessageView | Success. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:read. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X GET 'https://depot.example.com/api/v1/tickets/<ticketID>/messages?page=0&pageSize=0' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -b 'outpost_console=<console-session>'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$response = Invoke-RestMethod `
    -Method Get `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>/messages?page=0&pageSize=0' `
    -Headers $headers

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>/messages"
params = {
    "page": "0",
    "pageSize": "0",
}
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}

response = requests.get(url, params=params, headers=headers, cookies=cookies, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	req, err := http.NewRequest(http.MethodGet, "https://depot.example.com/api/v1/tickets/<ticketID>/messages?page=0&pageSize=0", nil)
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = new URL("https://depot.example.com/api/v1/tickets/<ticketID>/messages");
url.searchParams.set("page", "0");
url.searchParams.set("pageSize", "0");

const response = await fetch(url, {
	method: "GET",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
	},
	credentials: "include",
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;

using var client = new HttpClient();

var request = new HttpRequestMessage(HttpMethod.Get, "https://depot.example.com/api/v1/tickets/<ticketID>/messages?page=0&pageSize=0");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### POST `/api/v1/tickets/{ticketID}/messages` {#depot.tickets.createMessage}

**Create ticket message**

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `ticketID` | path | string | Yes | A uuid. |

#### Request body

Required, sent as `application/json`.

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `201` | `application/json`, TicketMessageView | Created. |
| `400` | `application/problem+json`, ProblemDetails | The request body is not valid JSON. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:write. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `409` | `application/problem+json`, ProblemDetails | That message cannot be saved as written: an internal note can never be queued for delivery. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
curl -X POST 'https://depot.example.com/api/v1/tickets/<ticketID>/messages' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -H 'Content-Type: application/json' \
  -b 'outpost_console=<console-session>' \
  --data '{
  "body": "string",
  "internal": false
}'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Content-Type' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$body = @'
{
  "body": "string",
  "internal": false
}
'@

$response = Invoke-RestMethod `
    -Method Post `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>/messages' `
    -Headers $headers `
    -ContentType 'application/json' `
    -Body $body

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>/messages"
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
    "Content-Type": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}
payload = {
    "body": "string",
    "internal": False,
}

response = requests.post(url, headers=headers, cookies=cookies, json=payload, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
package main

import (
	"bytes"
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	body := []byte(`{
  "body": "string",
  "internal": false
}`)

	req, err := http.NewRequest(http.MethodPost, "https://depot.example.com/api/v1/tickets/<ticketID>/messages", bytes.NewReader(body))
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.Header.Set("Content-Type", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// The session cookie is set by signing in. A script cannot set it itself.

const url = "https://depot.example.com/api/v1/tickets/<ticketID>/messages";

const response = await fetch(url, {
	method: "POST",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
		"Content-Type": "application/json",
	},
	credentials: "include",
	body: JSON.stringify({
		"body": "string",
		"internal": false
	}),
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.

using System;
using System.Net.Http;
using System.Text;

using var client = new HttpClient();

const string body = """
{
  "body": "string",
  "internal": false
}
""";

var request = new HttpRequestMessage(HttpMethod.Post, "https://depot.example.com/api/v1/tickets/<ticketID>/messages");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");
request.Content = new StringContent(body, Encoding.UTF8, "application/json");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### POST `/api/v1/tickets/{ticketID}/read` {#depot.tickets.markRead}

**markTicketRead records how far the signed-in technician has read.**

It notifies the tray, which the four automation hooks' sites do not, because
unread is what drives the tray's badge and the count on its Tickets tab -
the one number a user reads without opening anything.

ponytail: KNOWN, and stated here rather than discovered later: today this push is always
suppressed by the hash, because trayTickets in grpcserver/ticket.go does not
fill UserTicket.unread or unread_count yet, so the recomputed panel is
byte-identical and nothing goes out. The read position this route writes is
also the TECHNICIAN's (TicketRead is per console user), not the requester's, so
filling the tray's badge needs a requester-side read marker that does not exist
yet. The call is here so that when either lands the badge moves on its own; it
costs one recomputation of a panel that was going to be recomputed on the next
reply anyway.

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `ticketID` | path | string | Yes | A uuid. |

#### Request body

Required, sent as `application/json`.

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `204` | None | Success, with no body. |
| `400` | `application/problem+json`, ProblemDetails | The request body is not valid JSON. |
| `401` | `application/problem+json`, ProblemDetails | Authentication is required. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:read. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
curl -X POST 'https://depot.example.com/api/v1/tickets/<ticketID>/read' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -H 'Content-Type: application/json' \
  -b 'outpost_console=<console-session>' \
  --data '{
  "lastMessageId": "string"
}'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Content-Type' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$body = @'
{
  "lastMessageId": "string"
}
'@

$response = Invoke-RestMethod `
    -Method Post `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>/read' `
    -Headers $headers `
    -ContentType 'application/json' `
    -Body $body

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>/read"
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
    "Content-Type": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}
payload = {
    "lastMessageId": "string",
}

response = requests.post(url, headers=headers, cookies=cookies, json=payload, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
package main

import (
	"bytes"
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	body := []byte(`{
  "lastMessageId": "string"
}`)

	req, err := http.NewRequest(http.MethodPost, "https://depot.example.com/api/v1/tickets/<ticketID>/read", bytes.NewReader(body))
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.Header.Set("Content-Type", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// The session cookie is set by signing in. A script cannot set it itself.

const url = "https://depot.example.com/api/v1/tickets/<ticketID>/read";

const response = await fetch(url, {
	method: "POST",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
		"Content-Type": "application/json",
	},
	credentials: "include",
	body: JSON.stringify({
		"lastMessageId": "string"
	}),
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.

using System;
using System.Net.Http;
using System.Text;

using var client = new HttpClient();

const string body = """
{
  "lastMessageId": "string"
}
""";

var request = new HttpRequestMessage(HttpMethod.Post, "https://depot.example.com/api/v1/tickets/<ticketID>/read");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");
request.Content = new StringContent(body, Encoding.UTF8, "application/json");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### GET `/api/v1/tickets/{ticketID}/time` {#depot.tickets.listTimeEntries}

**List ticket time entries**

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `ticketID` | path | string | Yes | A uuid. |
| `page` | query | integer | No | One-based page number. Defaults to 1. |
| `pageSize` | query | integer | No | Rows per page, 1 to 200. Defaults to 50. |

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, PagedResultTicketTimeEntryView | Success. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:read. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X GET 'https://depot.example.com/api/v1/tickets/<ticketID>/time?page=0&pageSize=0' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -b 'outpost_console=<console-session>'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$response = Invoke-RestMethod `
    -Method Get `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>/time?page=0&pageSize=0' `
    -Headers $headers

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>/time"
params = {
    "page": "0",
    "pageSize": "0",
}
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}

response = requests.get(url, params=params, headers=headers, cookies=cookies, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	req, err := http.NewRequest(http.MethodGet, "https://depot.example.com/api/v1/tickets/<ticketID>/time?page=0&pageSize=0", nil)
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = new URL("https://depot.example.com/api/v1/tickets/<ticketID>/time");
url.searchParams.set("page", "0");
url.searchParams.set("pageSize", "0");

const response = await fetch(url, {
	method: "GET",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
	},
	credentials: "include",
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;

using var client = new HttpClient();

var request = new HttpRequestMessage(HttpMethod.Get, "https://depot.example.com/api/v1/tickets/<ticketID>/time?page=0&pageSize=0");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### POST `/api/v1/tickets/{ticketID}/time` {#depot.tickets.createTimeEntry}

**createTicketTimeEntry logs a technician's worked minutes against a ticket.**

NO TRAY NOTIFICATION FOR THE TIME ITSELF, DELIBERATELY; only a public note
logged with it repaints the tray. Logged time is desk-internal billing
material: it is not on UserTicket, it is not on any panel the tray renders, and it does not move the
ticket's status, priority or activity. A push would recompute a panel that is
byte-identical, be suppressed by the hash, and have cost a read per timesheet
entry. Add one here only if a time entry ever becomes something the user sees.

IT TAKES THE HOOKS FOR ONE FIELD. The cost-rate snapshot lives in the control
database and this route mounts on every face, so the read goes through
TicketHooks.CostRateFor, which main.go supplies in msp mode only. Everywhere
else the entry is stored with a null snapshot, which is the honest answer for a
deployment that has no cost rates.

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `ticketID` | path | string | Yes | A uuid. |

#### Request body

Required, sent as `application/json`.

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `201` | `application/json`, TicketTimeEntryView | Created. |
| `400` | `application/problem+json`, ProblemDetails | The request body is not valid JSON. |
| `401` | `application/problem+json`, ProblemDetails | Logging time requires a signed-in technician. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:write. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |
| `503` | `application/problem+json`, ProblemDetails | Could not check whether this week's timesheet is approved. Nothing was changed; try again in a moment. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
curl -X POST 'https://depot.example.com/api/v1/tickets/<ticketID>/time' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -H 'Content-Type: application/json' \
  -b 'outpost_console=<console-session>' \
  --data '{
  "billable": false,
  "chargeTypeCode": "string",
  "message": {
    "body": "string",
    "internal": false
  },
  "minutes": 0,
  "note": "string",
  "occurredAt": "string"
}'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Content-Type' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$body = @'
{
  "billable": false,
  "chargeTypeCode": "string",
  "message": {
    "body": "string",
    "internal": false
  },
  "minutes": 0,
  "note": "string",
  "occurredAt": "string"
}
'@

$response = Invoke-RestMethod `
    -Method Post `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>/time' `
    -Headers $headers `
    -ContentType 'application/json' `
    -Body $body

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>/time"
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
    "Content-Type": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}
payload = {
    "billable": False,
    "chargeTypeCode": "string",
    "message": {
        "body": "string",
        "internal": False,
    },
    "minutes": 0,
    "note": "string",
    "occurredAt": "string",
}

response = requests.post(url, headers=headers, cookies=cookies, json=payload, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
package main

import (
	"bytes"
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	body := []byte(`{
  "billable": false,
  "chargeTypeCode": "string",
  "message": {
    "body": "string",
    "internal": false
  },
  "minutes": 0,
  "note": "string",
  "occurredAt": "string"
}`)

	req, err := http.NewRequest(http.MethodPost, "https://depot.example.com/api/v1/tickets/<ticketID>/time", bytes.NewReader(body))
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.Header.Set("Content-Type", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// The session cookie is set by signing in. A script cannot set it itself.

const url = "https://depot.example.com/api/v1/tickets/<ticketID>/time";

const response = await fetch(url, {
	method: "POST",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
		"Content-Type": "application/json",
	},
	credentials: "include",
	body: JSON.stringify({
		"billable": false,
		"chargeTypeCode": "string",
		"message": {
			"body": "string",
			"internal": false
		},
		"minutes": 0,
		"note": "string",
		"occurredAt": "string"
	}),
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.

using System;
using System.Net.Http;
using System.Text;

using var client = new HttpClient();

const string body = """
{
  "billable": false,
  "chargeTypeCode": "string",
  "message": {
    "body": "string",
    "internal": false
  },
  "minutes": 0,
  "note": "string",
  "occurredAt": "string"
}
""";

var request = new HttpRequestMessage(HttpMethod.Post, "https://depot.example.com/api/v1/tickets/<ticketID>/time");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");
request.Content = new StringContent(body, Encoding.UTF8, "application/json");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### PATCH `/api/v1/tickets/{ticketID}/time/{entryID}` {#depot.tickets.patchTimeEntry}

**patchTicketTimeEntry corrects what a technician logged.**

409 ONCE THE ENTRY IS INVOICED, and the check is the store's under a row lock
rather than a status read here: a check in the handler would race a concurrent
finalize and let an edit land on work that had already been billed, which
makes a sent invoice disagree with the database.

THE WIRE FIELDS ARE THE ONES THE POST AND THE GET ON THIS RESOURCE ALREADY
USE: minutes and occurredAt, converted to seconds and StartedAt here exactly
as createTicketTimeEntry converts them. One resource with three verbs that
name the same value two different ways is a resource whose forms have to know
which verb they are about to use, and the first person to get that wrong logs
ninety seconds where they meant ninety minutes.

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `entryID` | path | string | Yes | A uuid. |
| `ticketID` | path | string | Yes | A uuid. |

#### Request body

Required, sent as `application/json`.

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, TicketTimeEntryView | Success. |
| `400` | `application/problem+json`, ProblemDetails | The request body is not valid JSON. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:write. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `409` | `application/problem+json`, ProblemDetails | This time entry is on an invoice and can no longer be edited. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |
| `503` | `application/problem+json`, ProblemDetails | Could not check whether this week's timesheet is approved. Nothing was changed; try again in a moment. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X PATCH 'https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -H 'Content-Type: application/json' \
  -b 'outpost_console=<console-session>' \
  --data '{
  "billable": false,
  "chargeTypeCode": "string",
  "minutes": 0,
  "note": "string",
  "occurredAt": "string"
}'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Content-Type' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$body = @'
{
  "billable": false,
  "chargeTypeCode": "string",
  "minutes": 0,
  "note": "string",
  "occurredAt": "string"
}
'@

$response = Invoke-RestMethod `
    -Method Patch `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>' `
    -Headers $headers `
    -ContentType 'application/json' `
    -Body $body

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>"
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
    "Content-Type": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}
payload = {
    "billable": False,
    "chargeTypeCode": "string",
    "minutes": 0,
    "note": "string",
    "occurredAt": "string",
}

response = requests.patch(url, headers=headers, cookies=cookies, json=payload, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"bytes"
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	body := []byte(`{
  "billable": false,
  "chargeTypeCode": "string",
  "minutes": 0,
  "note": "string",
  "occurredAt": "string"
}`)

	req, err := http.NewRequest(http.MethodPatch, "https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>", bytes.NewReader(body))
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.Header.Set("Content-Type", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = "https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>";

const response = await fetch(url, {
	method: "PATCH",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
		"Content-Type": "application/json",
	},
	credentials: "include",
	body: JSON.stringify({
		"billable": false,
		"chargeTypeCode": "string",
		"minutes": 0,
		"note": "string",
		"occurredAt": "string"
	}),
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;
using System.Text;

using var client = new HttpClient();

const string body = """
{
  "billable": false,
  "chargeTypeCode": "string",
  "minutes": 0,
  "note": "string",
  "occurredAt": "string"
}
""";

var request = new HttpRequestMessage(HttpMethod.Patch, "https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");
request.Content = new StringContent(body, Encoding.UTF8, "application/json");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### DELETE `/api/v1/tickets/{ticketID}/time/{entryID}` {#depot.tickets.deleteTimeEntry}

**deleteTicketTimeEntry removes one logged entry, under the same invoiced guard.**

That guard is not new: DeleteTicketTimeEntry has refused an invoiced row since
0018_client.sql, at a time when nothing could set InvoicedAt. This route is
what finally reaches it.

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `entryID` | path | string | Yes | A uuid. |
| `ticketID` | path | string | Yes | A uuid. |

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `204` | None | Success, with no body. |
| `400` | `application/problem+json`, ProblemDetails | One or more validation errors occurred. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:write. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `409` | `application/problem+json`, ProblemDetails | This time entry is on an invoice and can no longer be deleted. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |
| `503` | `application/problem+json`, ProblemDetails | Could not check whether this week's timesheet is approved. Nothing was changed; try again in a moment. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X DELETE 'https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -b 'outpost_console=<console-session>'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$response = Invoke-RestMethod `
    -Method Delete `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>' `
    -Headers $headers

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>"
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}

response = requests.delete(url, headers=headers, cookies=cookies, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	req, err := http.NewRequest(http.MethodDelete, "https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>", nil)
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = "https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>";

const response = await fetch(url, {
	method: "DELETE",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
	},
	credentials: "include",
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;

using var client = new HttpClient();

var request = new HttpRequestMessage(HttpMethod.Delete, "https://depot.example.com/api/v1/tickets/<ticketID>/time/<entryID>");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```

### POST `/api/v1/tickets/{ticketID}/verify-sender` {#depot.tickets.verifySender}

**verifyTicketSender confirms who sent an email ticket, so its replies are emailed.**

Mail from a sender nothing vouches for (no allow rule, known contact, DMARC
pass or trust-all) opens a ticket with an unverified requester and sends no
email from it, to the requester or to anyone they copied, because its From
may be forged (EMAIL_CONTRACTS.md R22). A technician who knows the person
verifies them here. Only an email ticket qualifies: an endpoint's unclaimed
requester is resolved through the people merge queue instead. 409 when the
ticket's sender needs no verifying.

#### Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `ticketID` | path | string | Yes | A uuid. |

#### Responses

| Status | Body | Description |
| --- | --- | --- |
| `200` | `application/json`, TicketDetailView | Success. |
| `401` | `application/problem+json`, ProblemDetails | No signed-in identity. |
| `403` | `application/problem+json`, ProblemDetails | The identity does not hold ticket:write. |
| `404` | `application/problem+json`, ProblemDetails | No resource matches that id. |
| `409` | `application/problem+json`, ProblemDetails | This ticket was merged into another; verify the sender there. |
| `500` | `application/problem+json`, ProblemDetails | No client store in request context. |
| `507` | `application/problem+json`, ProblemDetails | The storage profile for this client is over its configured quota. Raise the quota or remove attachments. |

#### Request samples

```bash
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.
curl -X POST 'https://depot.example.com/api/v1/tickets/<ticketID>/verify-sender' \
  -H 'X-CSRF-Token: <csrf-token>' \
  -H 'Accept: application/json' \
  -b 'outpost_console=<console-session>'
```

```powershell
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

$headers = @{
    'X-CSRF-Token' = '<csrf-token>'
    'Accept' = 'application/json'
    'Cookie' = 'outpost_console=<console-session>'
}

$response = Invoke-RestMethod `
    -Method Post `
    -Uri 'https://depot.example.com/api/v1/tickets/<ticketID>/verify-sender' `
    -Headers $headers

$response | ConvertTo-Json -Depth 10
```

```python
# Sign in first. outpost_console is a session cookie, so send it with every request.
# This operation is idempotent. Repeating it does not repeat its effect.

import requests

url = "https://depot.example.com/api/v1/tickets/<ticketID>/verify-sender"
headers = {
    "X-CSRF-Token": "<csrf-token>",
    "Accept": "application/json",
}
cookies = {
    "outpost_console": "<console-session>",
}

response = requests.post(url, headers=headers, cookies=cookies, timeout=30)
response.raise_for_status()
print(response.json())
```

```go
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
package main

import (
	"fmt"
	"io"
	"log"
	"net/http"
)

func main() {
	req, err := http.NewRequest(http.MethodPost, "https://depot.example.com/api/v1/tickets/<ticketID>/verify-sender", nil)
	if err != nil {
		log.Fatal(err)
	}

	req.Header.Set("X-CSRF-Token", "<csrf-token>")
	req.Header.Set("Accept", "application/json")
	req.AddCookie(&http.Cookie{Name: "outpost_console", Value: "<console-session>"})

	resp, err := http.DefaultClient.Do(req)
	if err != nil {
		log.Fatal(err)
	}
	defer resp.Body.Close()

	out, err := io.ReadAll(resp.Body)
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(resp.Status, string(out))
}
```

```ts
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.
// The session cookie is set by signing in. A script cannot set it itself.

const url = "https://depot.example.com/api/v1/tickets/<ticketID>/verify-sender";

const response = await fetch(url, {
	method: "POST",
	headers: {
		"X-CSRF-Token": "<csrf-token>",
		"Accept": "application/json",
	},
	credentials: "include",
});

if (!response.ok) {
	throw new Error(`Request failed with status ${response.status}`);
}

const data = await response.json();
console.log(data);
```

```csharp
// Sign in first. outpost_console is a session cookie, so send it with every request.
// This operation is idempotent. Repeating it does not repeat its effect.

using System;
using System.Net.Http;

using var client = new HttpClient();

var request = new HttpRequestMessage(HttpMethod.Post, "https://depot.example.com/api/v1/tickets/<ticketID>/verify-sender");
request.Headers.TryAddWithoutValidation("X-CSRF-Token", "<csrf-token>");
request.Headers.TryAddWithoutValidation("Accept", "application/json");
request.Headers.TryAddWithoutValidation("Cookie", "outpost_console=<console-session>");

var response = await client.SendAsync(request);
response.EnsureSuccessStatusCode();
Console.WriteLine(await response.Content.ReadAsStringAsync());
```