---
title: "Notifications"
description: "Your own feed of ticket assignments, client replies, mentions, SLA warnings, timesheet decisions, and workflow notices, in the console bell and by email."
url: "https://support.outpostplatform.com/depot/notifications/"
product: "depot"
type: "concept"
status: "draft"
ai_summary: "Per-person notification feed: the console bell (latest 10, View all) and the Notifications page (90 days). Categories: workflow notices, assigned, client replied, mentioned, reopened, SLA warning and breach, timesheet submitted, approved, returned, workflow health. Per category: Feed and email, Feed only, Email only, or Off. Feed is on by default; only client reply email is on by default."
availability:
  plans: ["home-lab", "essentials", "enterprise", "msp"]
  preview: false
source: "https://gitlab.com/outpostplatform/docs/-/edit/main/src/content/docs/depot/notifications.md"
license: "CC BY 4.0"
---

# Notifications

Your notifications are a feed of things that happened to your work: a ticket
assigned to you, a client reply on your ticket, someone mentioning you in an
internal note, an SLA about to be missed, or a timesheet that moved. Each
person has their own feed, and chooses which kinds also arrive by email. This
page explains where the feed appears, what goes into it, and how delivery is
chosen.

## The bell

The bell in the header shows a count of what needs your attention. Open it to
see **Your notifications**: your latest 10 items, unread ones in bold, each
with its client's name on the MSP plan and when it happened. Below them are
the live counts for alerts and other queues the bell already showed.

- Select an item to open what it is about, such as the ticket. Opening an item
  marks it read.
- Select **Mark all as read** to clear the feed.
- Select **View all** to open the **Notifications** page.

On the MSP plan, an item about a client's ticket opens inside that client.

## The Notifications page

The **Notifications** page lists every item from the last 90 days, newest
first. Choose **All** or **Unread**, select **Mark read** on one item, or
select **Mark all as read**. Items older than 90 days are deleted.

## What goes into the feed

| Category | When you get it | Email by default |
| --- | --- | --- |
| **Workflow notices** | A workflow's **Notify people** step names you. See [Workflows](/service-desk/workflows/). | No |
| **Ticket assigned to me** | A ticket is assigned to you, or to a group you are in. | No |
| **Requester replied on my ticket** | The requester replies on a ticket assigned to you. | Yes |
| **Mentioned in an internal note** | Someone writes `@` followed by your display name in an internal note. | No |
| **My ticket was reopened** | A solved or closed ticket assigned to you is reopened. | No |
| **SLA warning** | A ticket assigned to you reaches its SLA warning point. Unassigned tickets go to everyone with the Support Manager role. | No |
| **SLA breached** | A ticket assigned to you misses an SLA target. Unassigned tickets go to everyone with the Support Manager role. | No |
| **Timesheet submitted for approval** | A technician submits a week, and you hold `timesheet:approve`. | No |
| **My timesheet was approved** | Your week is approved. | No |
| **My timesheet was returned** | Your week is returned to you. | No |
| **Workflow health** | A workflow is paused automatically or cannot find a queue, group, schedule, or template in a client, and you hold `automation:manage`. | No |

The three timesheet kinds appear only in MSP mode, where timesheets live.

You never get an item for something you did yourself, and you get items only
for features your plan includes.

Every category goes into the feed until you turn it off. Email defaults stay
as they were before the feed existed: the client reply email is on, and no
other category sends email until you choose it. Other email notices, such as
invoice and alert emails, keep their own settings.

SLA warnings and breaches come from SLA timers, which start on their own. See
[Service level agreements](/service-desk/sla/).

## Choose how each kind reaches you

Each person chooses, per category, one of:

| Choice | Feed | Email |
| --- | --- | --- |
| **Feed and email** | Yes | Yes |
| **Feed only** | Yes | No |
| **Email only** | No | Yes |
| **Off** | No | No |

Make the choice on the **Notifications** card of your **Account** page. See
[Choose your notifications](/depot/account-security/#choose-your-notifications).
Account security notices are always on and cannot be turned off.

## Related

- [Manage your console account](/depot/account-security/)
- [Workflows](/service-desk/workflows/)
- [Timesheets](/msp/timesheets/)