---
title: "See your devices and reports"
description: "Look up your organization's computers and phones with their warranty, age, updates, and backups, and download reports or have them emailed on a schedule."
url: "https://support.outpostplatform.com/portal-guide/devices-and-reports/"
product: "depot"
type: "how-to"
status: "draft"
ai_summary: "Client portal users. Devices lists the computers and phones the IT provider manages, with model, age, warranty, and last seen. A device page shows details, updates, backups, Get help with this device, and Connect with remote access. Reports: View PDF, CSV, or Email me weekly or monthly, sent to you only; Emailed reports lists and stops schedules."
source: "https://gitlab.com/outpostplatform/docs/-/edit/main/src/content/docs/portal-guide/devices-and-reports.md"
license: "CC BY 4.0"
---

# See your devices and reports

The portal shows the devices your IT provider looks after for you, and the
reports they make available. This page covers both.

## Before you begin

- Seeing devices needs **View assets**. Reports need **View reports**, and
  emailing them on a schedule needs **Schedule reports**. The **IT contact**
  role has the first two.

## Look up a device

Select **Devices**. Each device shows its type and model, how old it is, its
warranty, and when it was last seen. **Find a device** searches the names,
people, models, and sites on the page.

| Shown | Meaning |
| --- | --- |
| **Under warranty until** a date | The warranty is in force. |
| **Warranty ends** a date | It ends within 90 days. |
| **Out of warranty since** a date | It has ended. |
| **Warranty not recorded** | Your IT provider has no warranty date for it. |
| **Online now** | It checked in within the last 15 minutes. |
| **Last seen** a time | When it last checked in. |

Open a device for more:

- **About this device**: type, make and model, system, serial number,
  processor and memory, site, who uses it, and its age.
- **Updates**: whether it is up to date, or how many updates are waiting or
  failed. Your IT provider installs these for you, so there is nothing to do
  unless they ask.
- **Backups**: when the last good backup was, if the device is backed up.

Select **Get help with this device** to open a ticket about it. When you have
remote access to it, **Connect** starts a session. See
[Connect to your computers](/portal-guide/remote-access/).

## Download a report

1. Select **Reports**.
2. Beside a report, select **View PDF** or **CSV**.

The reports cover your organization only, such as an executive summary,
alert history, tickets and response times, remote access activity, policy and
compliance status, newly found devices, and backup coverage.

## Get a report by email

1. On **Reports**, select **Email me** beside the report.
2. Under **How often**, choose **Every week** or **Every month**, then the day.
   Days 29 to 31 are not in every month.
3. In **At** and **Time zone**, choose when it is sent.
4. Under **File type**, choose **PDF** or **Spreadsheet (CSV)**.
5. Select **Start emails**.

The report is sent to you only. **Emailed reports** lists your schedules.
Select **Stop** to end one. If you lose access to reports, your schedules
stop on their own.

## Next steps

- [Get help with a ticket](/portal-guide/tickets/)
- [Connect to your computers](/portal-guide/remote-access/)