---
title: "Report starters and leavers"
description: "Tell your IT provider that someone is starting or leaving, with their dates and equipment, and know when a leaver's portal access ends."
url: "https://support.outpostplatform.com/portal-guide/starters-and-leavers/"
product: "depot"
type: "how-to"
status: "draft"
ai_summary: "Client portal users. Starters and leavers: Someone is starting (name, email, first day, equipment, notes) or Someone is leaving (pick from portal people, name, last day, equipment to collect, notes). Each opens a ticket. A picked leaver loses portal and remote access at the end of their last day, or at once with no future last day."
source: "https://gitlab.com/outpostplatform/docs/-/edit/main/src/content/docs/portal-guide/starters-and-leavers.md"
license: "CC BY 4.0"
---

# Report starters and leavers

When someone joins or leaves your organization, send a request from the
portal. Your IT provider gets everything they need in one ticket, so nothing
is missed. This page shows how to send each kind and what happens next.

## Before you begin

- Sending a starter needs **Request onboarding**, and a leaver needs
  **Request offboarding**. The **IT contact** and **Owner** roles have both.
- A leaver request can end the person's portal access. Once access has ended,
  only an owner or your IT provider can invite them again.

## Report someone starting

1. Select **Starters and leavers**, then **Someone is starting**. You can also
   choose it under **Request type** on the new request.
2. Enter their **Full name** and their work email.
3. Enter their **First day**.
4. Under **Equipment to set up**, select **Add an item** for each thing they need,
   such as `laptop with Office`.
5. In **Notes**, add anything else, such as shared drives they need.
6. Select **Send request**.

## Report someone leaving

1. Select **Starters and leavers**, then **Someone is leaving**.
2. If they use the portal, pick them under **Pick them from your portal
   people**. Picking someone ends their access to this portal. Choose **They
   do not use this portal** otherwise.
3. Enter their **Full name** and their work email if you know it.
4. Enter their **Last day**. Leave it empty if they have already gone.
5. Under **Equipment to collect**, select **Add an item** for each thing, such as
   `laptop and badge`.
6. In **Notes**, add shared drives, mailboxes to forward, and who takes over
   their work.
7. Check the sentence that says when their portal access ends, then select
   **Send request**.

### When a leaver's portal access ends

| Last day | Their portal access ends |
| --- | --- |
| In the future | At the end of their last day. |
| Empty, or already passed | As soon as you send the request. |

When it ends, they are signed out, and any remote access they had ends with
it. If nobody is picked, no portal access changes. Your IT provider handles
the person's other accounts as part of the request.

## Follow a request

**Starters and leavers** lists your requests. Each shows its status:

| Status | Meaning |
| --- | --- |
| **Sent to your IT provider** | Received. They have a ticket for it. |
| **Being worked on** | Your IT provider is working on it. |
| **Done** | Finished. |
| **Canceled** | Your IT provider canceled it. |

Open a request to see what you sent, when portal access ends, and **Open the
ticket** to follow the work or add details.

## Next steps

- [Get help with a ticket](/portal-guide/tickets/)
- [Manage your team](/portal-guide/manage-your-team/)