Upgrade or change your plan
When you outgrow your plan, the account owner can upgrade it from the Outpost portal. This page covers self-serve upgrades, what changes when you upgrade, and how to arrange the changes the portal does not offer: moving to MSP and moving to a lower plan.
Which changes you can make yourself
Section titled “Which changes you can make yourself”| From | To | How |
|---|---|---|
| Home Lab | Essentials or Enterprise | Yourself, in the Outpost portal |
| Essentials | Enterprise | Yourself, in the Outpost portal |
| Any plan | MSP | Through support |
| Any plan | A lower plan | Through support |
The plans and what each one includes are on Plans and limits.
Before you begin
Section titled “Before you begin”- You must be the account owner. Anyone else is refused with Only the subscription owner can change the plan.
- The subscription must be on a trial or active. An account with an overdue invoice, or one that is scheduled to close, cannot change plan.
- An upgrade needs a payment method on file. If there is none, the portal takes you to add one first, as described below.
An upgrade takes effect immediately and cannot be undone by yourself. Moving back to a lower plan goes through support.
Upgrade your plan
Section titled “Upgrade your plan”- Sign in to the Outpost portal. See Sign in to the Outpost portal.
- On the dashboard’s Plan card, select Upgrade to followed by the plan you want. The button shows the new plan’s monthly fee.
- If no payment method is on file, the card notes You add a payment method before moving to a paid plan. Selecting the button takes you to Stripe to add a card or bank account. When you return, the portal finishes the upgrade for you.
The dashboard confirms with You are now on followed by the new plan’s name.
Upgrading from the console
Section titled “Upgrading from the console”When the console refuses something because of your plan and the next plan is one you can upgrade to yourself, the message carries an Upgrade link. It opens the Outpost portal dashboard, where the account owner upgrades as above. See Plans and limits.
What changes when you upgrade
Section titled “What changes when you upgrade”- Limits and features. The new plan’s limits and features apply from the upgrade. Your console picks them up within 15 minutes.
- Billing. The plan fee for the current billing period is split by day between the old plan and the new one, and appears on that period’s invoice.
- Trials. An upgrade does not include a trial. Upgrading during a trial ends the trial and starts billing on the new plan from that day.
- Home Lab. Leaving Home Lab releases it. Your own S3-compatible storage keeps working on every paid plan, so nothing has to move.
Outpost emails the account owner when the plan changes.
Move to MSP or to a lower plan
Section titled “Move to MSP or to a lower plan”Contact support with the plan you want. The portal shows Contact Outpost support to change your plan type. on Account details for the same reason.
Before a move to a lower plan, you may need to bring your usage within the target plan’s limits: endpoints, unmanaged devices, console users, clients, or stored data. Limits are listed on Plans and limits.
Verify
Section titled “Verify”The dashboard’s Plan card shows the new plan’s name and limits. In the console, Settings > Billing shows the new plan on its Plan card.
If something goes wrong
Section titled “If something goes wrong”| Message | Cause | Fix |
|---|---|---|
| That plan change is not available here. Contact Outpost to change plans. | The change is not a self-serve upgrade, such as a downgrade or a move to MSP. | Contact support. |
| This subscription cannot change plan right now. | The subscription is not on a trial or active, for example because an invoice is overdue. | Pay the overdue invoice on the portal’s Billing page, then try again. See Invoices, taxes, and payments. |
| This account is scheduled to close, so its plan cannot change. | Cancellation has been scheduled. | Contact support. |
| Only the subscription owner can change the plan. | You are signed in as someone other than the account owner. | Ask the account owner. |
| That plan is not available any more. Reload to see the current plans. | The plan was retired after the page loaded. | Reload the page. |
| Payment methods cannot be added right now. Please try again shortly. | The payment page could not be reached. | Try again in a few minutes. |
Next steps
Section titled “Next steps”Content is licensed CC BY 4.0. Code samples are MIT. Outpost and the Outpost mark are trademarks of Outpost Business Solutions, PBC and are not covered by either license.