Send feedback to Outpost
You can tell the people who build Outpost what you think from any page in the console. Feedback goes to Outpost, not to your own help desk. Outpost sees which page you were on, and can write back. Replies arrive on your My feedback page.
For help with a problem that is stopping your work, contact support instead. See Contact support.
Before you begin
Section titled “Before you begin”- You need
feedback:submit. Every built-in role holds it.
Send feedback
Section titled “Send feedback”- On the page you want to comment on, select the feedback button in the header. Its tooltip reads Tell Outpost what you think about this page.
- In Tell Outpost, under What is this?, choose Comment, Feature request, or Bug report.
- Under How are we doing? (optional), choose from 1 to 5 stars, or leave it blank.
- In What would you like to say?, write your feedback, up to 10,000 characters. Say what you were trying to do, and what would have made it easier.
- Select Send.
The dialog shows Thanks, your feedback is on its way to Outpost.
Feedback is sent with the page you were on, your name and email address, and your Outpost version. If the Outpost service cannot be reached at that moment, the feedback is queued and sent when it can.
Read replies
Section titled “Read replies”When Outpost answers, the feedback button shows a count, and its tooltip says Outpost answered one of your notes. Open My feedback to read it.
- Select the feedback button, then select My feedback in the dialog.
- Select an item to read the conversation and reply.
My feedback is your own list. Nobody else in your console sees it.
Each item shows where it stands:
| Status | Meaning |
|---|---|
| Queued | Waiting to be sent to Outpost. |
| Queued, retrying | A send failed and will be tried again. |
| Failed to send | Sending gave up. The reason is shown. |
| Sent | Outpost has it. |
| Read by Outpost | Someone at Outpost has read it. |
| Being worked on | Outpost is working on it. |
| Declined | Outpost will not act on it. |
When Outpost is working on an item, it can also show Open, In progress, Waiting on you, Resolved, Declined, or Same as another report. Waiting on you means Outpost asked you something. Reply on the item.
Verify
Section titled “Verify”Open My feedback. Your item is listed with the status Queued or Sent.
Next steps
Section titled “Next steps”Content is licensed CC BY 4.0. Code samples are MIT. Outpost and the Outpost mark are trademarks of Outpost Business Solutions, PBC and are not covered by either license.