Troubleshoot sign-up and sign-in

This page lists the messages the Outpost portal can show while you create an account, choose your Outpost address, and sign in, with the cause and the fix for each. Search the page for the exact words you see.

Check first

• Codes expire. An email code lasts 10 minutes. If a code is refused, request a new one before anything else.
• Check spam. Codes come from Outpost by email. If one has not arrived in a few minutes, look in your spam or junk folder.
• Signed out partway through? Sign in again with your email address. The portal takes you back to the step you have not finished.

Email address messages

These appear under Email on Your account, as you type or when you select Create signup account.

Message	Cause	Fix
Please enter your email address.	The field is empty.	Enter your email address.
Please enter a valid email address.	The address is not in the form [email protected].	Correct the address.
Please use an email address you will keep. Disposable email addresses are not accepted on Outpost.	The address is from a disposable mail service.	Use a work address or a personal provider such as Gmail or Outlook.
Use an email address from a provider other than a privacy relay or anonymous mail service.	The address is from a privacy relay or anonymous mail service, such as Proton Mail, Tuta, or Apple Hide My Email. See Create your Outpost account.	Use a work address or another personal provider.
Your organization already has an Outpost account. Each organization gets one trial, so please sign in instead, or ask whoever set it up to invite you.	Someone at your work email domain has already completed sign-up, or this address already has an account. If the address has an account, Outpost also emails it a notice.	Sign in if the account is yours. Otherwise ask its owner to invite you to the console.
That email address cannot be used.	The address was refused for another reason.	Try a different address, or contact support.

Other account step messages

Message	Cause	Fix
Please enter your name.	Your name is empty.	Enter your name.
Accept the Terms of Service and acknowledge the Privacy Policy to continue.	The agreement checkbox is clear.	Read the documents and select the checkbox.
The legal documents could not be loaded. Please reload to try again.	The Terms and Privacy Policy did not load.	Reload the page.
The documents changed. Review them and confirm again.	Outpost published new Terms or a new Privacy Policy while you were signing up.	Read the new documents, then select the checkbox again.
Checking that you are a person. This takes a moment, then try again.	The Cloudflare check had not finished when you selected Create signup account.	Wait a few seconds, then select Create signup account again.
We could not confirm this signup came from a person. Complete the check and try again.	The Cloudflare check did not pass, or it expired. Browser extensions that block scripts or trackers, and strict privacy modes, can stop it from running.	Complete the checkbox if one appears, then try again. If it repeats, allow challenges.cloudflare.com in your blocker or try another browser.
Too many attempts. Please wait a moment and try again.	Too many sign-up requests in a short time.	Wait a few minutes, then try again.
We could not complete your signup. Please check your details and try again.	The details were refused, or a temporary failure.	Check every field, then try again. If it repeats, contact support.

Email code messages

These appear on Check your email in the wizard, or on the Verify your email page.

Message	Cause	Fix
That code is invalid or has expired. Check the code, or send a new one.	The code was mistyped, is more than 10 minutes old, has been replaced by a newer one, or was tried 5 times.	Select send a new one and use the newest code.
That code is not valid. Check the code and try again.	The same, on the Verify your email page.	Select Resend code and use the newest code.
Too many attempts. Please wait a moment and try again.	Too many codes were tried.	Wait a few minutes.
A code was just sent. Please wait a moment before asking for another.	A new code can be requested once a minute.	Wait a minute, then ask again.
Please wait before requesting another code.	The same, on the Verify your email page, which also counts down Resend available in.	Wait for the countdown.
We could not send another code. Please try again shortly.	A code could not be sent. You can request up to 5 codes in 24 hours.	Wait and try again. If you have requested 5 today, try again tomorrow.
Please verify your email address to finish signing up.	The wizard reached the end without a verified email address.	Enter the code from your email on the step the wizard returns you to.

Phone number messages

These appear on Your mobile number and Check your phone in the wizard, or on the Verify your mobile number page.

Message	Cause	Fix
Please enter a mobile number.	Mobile number is empty.	Enter the number.
Agree to receive text messages from Outpost to add this number.	The text message consent checkbox is clear, or its wording changed and needs agreeing again.	Select the checkbox.
That does not look like a mobile number we can text. Check the country and the number.	The number is not valid for the country selected.	Select the right Country and enter the number without the country code.
Use a mobile phone number that can receive text messages.	The number is a landline, an internet phone number, a toll-free number, or another kind that is not a mobile.	Use a mobile number.
Outpost can verify mobile numbers from the United States, Canada, the United Kingdom, the EU, Australia and New Zealand.	The number is from another country.	Use a mobile number from one of those countries, or contact support.
This number cannot receive verification texts. Use a different mobile number.	The carrier blocks verification texts to this number.	Use a different mobile number.
That number is already on another Outpost account. Please use a different one.	Each mobile number can be on one account.	Use a different number, or sign in to the account that has it.
Phone verification is busy. Please try again in a few minutes.	The text message service is busy or unavailable.	Wait a few minutes and try again.
Too many codes were requested. Please wait a while before asking for another.	Too many codes were sent to this number or from your network.	Wait, then try again.
That code is invalid or has expired. Check the code, or request a new one.	The phone code was mistyped or has expired.	Select Use a different one (Use a different number on the verify page), send the code again, and use the new one.
Too many attempts. Please wait a few minutes, then request a new code.	Too many phone codes were tried.	Wait, then request a new code.
Please verify your email before adding a phone number.	The email step was not finished.	Verify your email address first.
We could not send a code to that number. Please check it and try again.	The code could not be sent for another reason.	Check the number and try again.

Asked to verify a mobile number at sign-in

The portal shows Verify your mobile number and Outpost now verifies a mobile number on every account. Verify yours to continue. This happens to an account created while phone verification was turned off. Verify a mobile number to continue. The portal’s billing pages stay available until you do.

Review step messages

Message	Cause	Fix
Please enter your legal business name.	Legal name is empty.	Enter the organization’s legal name.
Please enter a display name.	Display name is empty.	Enter a display name.
Please enter a street address., Please enter a city., Please enter a state or province., Please enter a postal code.	That part of the mailing address is empty.	Complete the mailing address.
Confirm your authority and agreement to continue.	The authority checkbox is clear on an account for an organization.	Select the checkbox if you can bind the organization.
Accept the Terms to continue.	The acceptance checkbox is clear on an account for yourself.	Select the checkbox.

Plan step messages

Message	Cause	Fix
The plans could not be loaded. Please reload to try again.	A temporary failure.	Reload the page.
Home Lab is not listed	The account is for an organization. Home Lab is for individuals.	Choose a paid plan. See Home Lab terms.

Address step messages

These appear on Choose your Outpost address. See Choose your Outpost address and region for the rules.

Message	Cause	Fix
Use at least 8 characters.	The name is shorter than 8 characters.	Use a longer name.
That name is too long.	The name is longer than 63 characters.	Use a shorter name.
Use lowercase letters, digits, and hyphens only.	The name has another character, or starts or ends with a hyphen.	Remove the character.
That name is reserved. Choose a different one.	The name contains outpost or is reserved for an Outpost service.	Choose another name.
That name cannot be used.	The name failed the address rules.	Choose another name.
That address is already in use.	Another account has the name in this region.	Choose another name.
That address was just taken. Choose a different name.	Someone took the name between the check and your selecting Deploy my Outpost.	Choose another name.
The address could not be checked. Please try again.	The availability check failed.	Edit the name to check again.
That region is no longer available. Choose another region.	The region stopped accepting new accounts while you were on the page.	Select another Region.
This email address or phone number already has a Home Lab. Choose a paid plan instead.	Each person can have one Home Lab.	Go back and choose a paid plan, or use your existing Home Lab.
Home Lab is for personal, non-commercial use. Choose another plan for an organization.	The account was created for an organization.	Choose a paid plan.
This email address or phone number has already had an Outpost trial. You can subscribe now without a trial.	Your personal email address or mobile number has had a trial.	Select Subscribe now without a trial and add a payment method.
Your account could not be set up. Please try again.	A temporary failure, or an invitation link that is no longer valid.	Try again. If it repeats, contact support.

If the dashboard then says We are still setting up your Outpost., there is nothing wrong. Outpost emails you when it is ready.

Sign-in messages

These appear on Sign in to Outpost. See Sign in to the Outpost portal.

Message	Cause	Fix
No code arrives after Send me a code	The address has no Outpost account, or the email is in spam. The page says a code is on its way either way.	Check spam, and check you used the address the account was created with.
That code is invalid or has expired. Request a new one.	The code was mistyped, already used, or more than 10 minutes old.	Select Use a different email, then Send me a code again.
Too many requests. Please wait a moment and try again.	Too many codes were requested.	Wait a few minutes.
Too many attempts. Please wait a moment and try again.	Too many codes were tried.	Wait a few minutes, then request a new code.
We could not send a sign-in code. Please try again.	A temporary failure.	Try again.
We could not sign you in. Please try again.	A temporary failure.	Try again.
We could not sign you in with that passkey. Try a sign-in code instead.	The passkey is not registered to an Outpost portal account, or was deleted.	Sign in with a code, then add the passkey again on Security.
Passkey sign-in is unavailable right now. Please use a sign-in code.	Passkey sign-in failed for another reason.	Sign in with a code.
Your account is verified. Sign in to continue.	Not an error. Your verification is complete.	Sign in.

Asked to review the updated Terms

After Outpost publishes new Terms, the portal opens Review the updated Terms for the account owner at the next sign-in. Until an owner confirms, the portal offers only billing, Account details, and Security. Your console and your endpoints keep working.

Still stuck

Contact support with the exact message, the page you saw it on, and the email address you are signing up or signing in with.