Notifications

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Your notifications are a feed of things that happened to your work: a ticket assigned to you, a client reply on your ticket, someone mentioning you in an internal note, an SLA about to be missed, or a timesheet that moved. Each person has their own feed, and chooses which kinds also arrive by email. This page explains where the feed appears, what goes into it, and how delivery is chosen.

The bell

The bell in the header shows a count of what needs your attention. Open it to see Your notifications: your latest 10 items, unread ones in bold, each with its client’s name on the MSP plan and when it happened. Below them are the live counts for alerts and other queues the bell already showed.

Select an item to open what it is about, such as the ticket. Opening an item marks it read.
Select Mark all as read to clear the feed.
Select View all to open the Notifications page.

On the MSP plan, an item about a client’s ticket opens inside that client.

The Notifications page

The Notifications page lists every item from the last 90 days, newest first. Choose All or Unread, select Mark read on one item, or select Mark all as read. Items older than 90 days are deleted.

What goes into the feed

Category	When you get it	Email by default
Workflow notices	A workflow’s Notify people step names you. See Workflows.	No
Ticket assigned to me	A ticket is assigned to you, or to a group you are in.	No
Requester replied on my ticket	The requester replies on a ticket assigned to you.	Yes
Mentioned in an internal note	Someone writes `@` followed by your display name in an internal note.	No
My ticket was reopened	A solved or closed ticket assigned to you is reopened.	No
SLA warning	A ticket assigned to you reaches its SLA warning point. Unassigned tickets go to everyone with the Support Manager role.	No
SLA breached	A ticket assigned to you misses an SLA target. Unassigned tickets go to everyone with the Support Manager role.	No
Timesheet submitted for approval	A technician submits a week, and you hold `timesheet:approve`.	No
My timesheet was approved	Your week is approved.	No
My timesheet was returned	Your week is returned to you.	No
Workflow health	A workflow is paused automatically or cannot find a queue, group, schedule, or template in a client, and you hold `automation:manage`.	No

The three timesheet kinds appear only in MSP mode, where timesheets live.

You never get an item for something you did yourself, and you get items only for features your plan includes.

Every category goes into the feed until you turn it off. Email defaults stay as they were before the feed existed: the client reply email is on, and no other category sends email until you choose it. Other email notices, such as invoice and alert emails, keep their own settings.

SLA warnings and breaches come from SLA timers, which start on their own. See Service level agreements.

Choose how each kind reaches you

Each person chooses, per category, one of:

Choice	Feed	Email
Feed and email	Yes	Yes
Feed only	Yes	No
Email only	No	Yes
Off	No	No

Make the choice on the Notifications card of your Account page. See Choose your notifications. Account security notices are always on and cannot be turned off.

Content is licensed CC BY 4.0. Code samples are MIT. Outpost and the Outpost mark are trademarks of Outpost Business Solutions, PBC and are not covered by either license.