Plans and limits
Outpost has four plans. This page lists what each one includes, its limits, and its published prices, so you can choose a plan or check what happens when you outgrow one. It is the only page on this site that states prices. Every other page links here.
All prices are in US dollars, billed monthly, plus any applicable taxes. There are no annual contracts.
Plans at a glance
Section titled “Plans at a glance”| Home Lab | Essentials | Enterprise | MSP | |
|---|---|---|---|---|
| Who it is for | Personal, non-commercial use only | One organization | One organization | Multiple client organizations, licensed for paid managed services |
| Monthly price | Free | $39 per month, plus overages | $99 per month, plus usage | $199 per month, plus usage |
| Managed endpoints | Up to 15 | Up to 50 | First 100 active endpoints included, then from $1.24 per active endpoint per month | First 100 active endpoints included, pooled across clients, then from $1.24 per active endpoint per month |
| Unmanaged devices | Up to 10 | 25 included, then $0.50 per device per month | $0.50 per device per month | $0.50 per device per month |
| Console users | 1 administrator account | 3 admin users | Unlimited | Unlimited |
| Outpost Cloud Storage | Not available | 50 GB-months included, then $0.03 per GB-month | 100 GB-months included, then $0.03 per GB-month | 1 TB-month included, pooled across clients, then $0.03 per GB-month |
| Your own S3-compatible storage | Free | Free | Free | Free |
| Support | Community and documentation | Standard | Standard | |
| Free trial | No trial. Home Lab is free. | 30 days, up to 50 managed endpoints, no credit card | 30 days, up to 100 managed endpoints, no credit card | 30 days, up to 100 managed endpoints, no credit card |
Features by plan
Section titled “Features by plan”Every plan includes endpoint inventory and diagnostics, remote desktop and remote console, Windows and Linux patching, software deployment, scripts, profiles and automation, all 11 security framework baselines, endpoint backup, third-party backup monitoring, network discovery, documentation, and the audit log.
| Feature | Home Lab | Essentials | Enterprise | MSP |
|---|---|---|---|---|
| Remote desktop | Direct connections only | Direct connections only | Direct and relayed connections | Direct and relayed connections |
| Remote session recording | No | No | Yes | Yes |
| Roles and permissions | No. One administrator account, with audit history. | Yes, up to 3 admin users | Yes | Yes |
| Outpost Cloud Storage | No. Your own S3-compatible storage only. | Yes | Yes | Yes, pooled across clients |
| Service desk: tickets, incidents, status pages, knowledge base, satisfaction surveys, live chat | No | No | Yes | Yes |
| Multiple client environments | No | No | No | Yes |
| Sales, quotes, projects, and client agreements | No | No | No | Yes |
| Client invoices and payment tracking | No | No | No | Yes |
| Use for paid managed services to third parties | Not permitted | Not permitted | Not permitted | Yes |
The direct and relayed connections page explains the difference between the two remote desktop connection types.
Endpoint pricing on Enterprise and MSP
Section titled “Endpoint pricing on Enterprise and MSP”Enterprise and MSP include the first 100 active endpoints in the monthly platform fee. Each active endpoint after that is billed per month at a graduated rate. Graduated means each band’s rate applies only to the endpoints inside that band.
| Active endpoints in the month | Price per active endpoint per month |
|---|---|
| 1 to 100 | Included |
| 101 to 500 | $1.24 |
| 501 to 2,000 | $0.95 |
| 2,001 to 5,000 | $0.73 |
| Over 5,000 | $0.56 |
For example, 600 active endpoints in a month bill as 100 included, 400 at $1.24, and 100 at $0.95.
On MSP, the 100 included endpoints and the 1 TB-month of Outpost Cloud Storage apply across your whole account. They are pooled across your clients, not given to each client separately.
Home Lab and Essentials do not bill per endpoint. They have a fixed limit instead.
What counts as an active endpoint
Section titled “What counts as an active endpoint”An active endpoint is any unique endpoint that is online for four hours or more in the billing period. The four hours do not have to be continuous.
An endpoint that stays offline for the whole period, such as a spare laptop or a seasonal machine, is not billed. Endpoints that are enrolled but never come online in a period cost nothing for that period.
Unmanaged devices
Section titled “Unmanaged devices”An unmanaged device is a device Outpost tracks without an agent, such as a switch, printer, camera, or access point found by network discovery. Devices that discovery finds but you do not choose to track are not counted.
- Home Lab tracks up to 10 unmanaged devices.
- Essentials includes 25, then bills $0.50 per device per month.
- Enterprise and MSP bill $0.50 per device per month.
Like endpoints, an unmanaged device is billed for a month only when it is tracked and seen online for four hours or more in that billing period.
Storage
Section titled “Storage”Outpost Cloud Storage holds endpoint backups, Outpost Sync files, ticket attachments, session recordings, and installers. It is measured in GB-months: the average of each day’s peak usage over the billing period, where 1 GB is 1 billion bytes. Usage beyond the included amount is billed at $0.03 per GB-month.
Every plan can use your own S3-compatible storage at no charge from Outpost. Home Lab uses your own storage only.
Console users
Section titled “Console users”A console user is anyone on your team who can sign in to the console.
| Plan | Console users |
|---|---|
| Home Lab | 1. That user is the owner, and roles cannot be assigned. |
| Essentials | 3 |
| Enterprise | Unlimited |
| MSP | Unlimited |
Pending invitations count toward the limit. Disabled users do not. There are no per-user fees on any plan.
Free trials
Section titled “Free trials”Essentials, Enterprise, and MSP start with a 30-day free trial. You do not need a credit card to start one.
- An Essentials trial allows up to 50 managed endpoints.
- Enterprise and MSP trials allow up to 100 managed endpoints.
- Trials do not allow overages on metered services, and nothing is charged during a trial.
- One trial per organization, matched by its work email domain. On a personal email provider such as Gmail, one trial per verified email address and per verified mobile number.
See Free trials for what happens when a trial ends.
Home Lab has no trial because it is free.
What happens at a limit
Section titled “What happens at a limit”Limits are enforced when you add something, not by removing what you have.
- Endpoints. When you reach your plan’s endpoint limit, the console refuses new enrollment tokens and new enrollments with a message that names the limit and the next plan, such as Home Lab includes 15 endpoints. Upgrade to Essentials to add more. Endpoints already enrolled keep working.
- Unmanaged devices. Home Lab stops tracking new unmanaged devices at 10.
- Console users. Invitations beyond the limit are refused.
- Storage. On Home Lab, anything that would store files is refused with Home Lab uses your own S3-compatible storage. Add your own S3-compatible storage to store files. until you add your own S3-compatible storage.
- Features. A feature your plan does not include opens a Not included in your plan page that names the plan that includes it, with an Upgrade link when you can upgrade yourself. See Plan-locked features.
When to change plans
Section titled “When to change plans”| From | To | When |
|---|---|---|
| Home Lab | Essentials | You need a 16th managed endpoint, an 11th unmanaged device, a second console user, or Outpost Cloud Storage, or you use Outpost for any commercial purpose. |
| Essentials | Enterprise | You need a 51st managed endpoint, the service desk, relayed remote desktop connections, or session recording. |
| Essentials or Enterprise | MSP | You manage more than one client organization, or you provide paid managed services to others. Moves to MSP go through support. |
See Upgrade or change your plan for how to move.
Related
Section titled “Related”Content is licensed CC BY 4.0. Code samples are MIT. Outpost and the Outpost mark are trademarks of Outpost Business Solutions, PBC and are not covered by either license.