Plan-locked features

Each Outpost plan includes a set of features and a set of limits. When your plan does not include a feature, or you reach one of its limits, the console tells you so where you meet it, names the plan that has it, and, where you can upgrade yourself, links to the Outpost portal. This page explains what that looks like, who sees it, and what an API client receives.

What each plan includes is on Plans and limits.

Locked features in the navigation

The features a plan can lack, by the name the console uses for them:

Feature	What it covers	Plans that include it
Service desk	Tickets, Incidents, Estate status, Chat queue and live chat, the ticket list in Inbox, Settings > Mailboxes, and Settings > SLA	Enterprise, MSP
PSA	Sales, Projects, and Client billing	MSP
Multiple client environments	More than one client	MSP
Relayed remote desktop	Remote desktop through a relay when a direct connection cannot be made	Enterprise, MSP
Session recording	Recording remote sessions	Enterprise, MSP

How a locked section appears depends on who you are:

• Owners see the section in the navigation with a lock beside it, and no pages under it. Selecting it opens a page named for the feature.
• Everyone else does not see the section at all. Only an owner can change the plan, so a lock would be something they can do nothing about.

The notifications menu in the header follows the same rule for incidents and tickets.

The plan-locked page

The page for a locked feature says which plan includes it, such as Available on Enterprise. Below that it offers one of:

• Upgrade, when you can move to that plan yourself. It opens the Outpost portal in a new tab. See Account and billing.
• Contact Outpost to change plans., when the move is not self-serve.

Opening the address of a locked page directly, from a bookmark or a link, leads to the same page.

Hide unavailable features

An owner who does not want to see locked sections can hide them.

1. On a plan-locked page, select Hide unavailable features.
2. In Hide unavailable features?, select Hide.

Locked sections are then removed from the navigation for you. To show them again, open Account from the profile menu and, on the Preferences card, select Show unavailable features. The preference is saved with your account, so it follows you to other browsers.

Refusals where you work

When an action needs a feature or a limit your plan does not have, the console refuses it where you made the request and says why, in a message that names your plan and the plan that has more. Where you can upgrade yourself, the message includes an Upgrade link.

Message	When	Example
Plan limit reached	Adding an endpoint, tracking an unmanaged device, inviting or enabling a console user, assigning roles, or adding a client would go past your plan’s limit.	“Essentials includes 3 console users. Upgrade to Enterprise to invite more.”
Not included in your plan	Using a feature your plan does not include.	“Service desk is available on Enterprise. Upgrade in the Outpost portal to use it.”
Add your own storage	Storing a file in Outpost Cloud Storage on Home Lab. The message adds an Add storage link to Settings > Storage.	“Home Lab uses your own S3-compatible storage. Add your own S3-compatible storage to store files.”

Limits are enforced when you add something. Nothing you already have is removed or switched off. Endpoints already enrolled keep working, existing session recordings stay playable, and files already in Outpost Cloud Storage stay readable.

During a free trial, the endpoint limit is the trial’s. On an Enterprise trial, for example: “Your trial includes 100 endpoints. Add a payment method and upgrade in the Outpost portal to add more.”

Two features are refused in other places:

• Relayed remote desktop: without it, remote desktop uses direct connections only. Where your Outpost connects remote sessions only through a relay, the session is refused with “Relayed remote desktop is not included in your plan.”
• Session recording: without it, sessions are not recorded, even when a profile asks for recording.
• Service desk mailboxes: without it, Outpost does not read your inbound mailboxes, so no tickets are created from email. The messages stay unread in the mailbox, and Outpost starts reading them again once your plan includes the service desk.

For API clients

The API refuses a plan-gated request with HTTP status 402 Payment Required and an application/problem+json body.

{
  "type": "about:blank",
  "title": "Plan limit reached",
  "status": 402,
  "detail": "Home Lab includes 15 endpoints. Upgrade to Essentials to add more.",
  "reason": "plan_limit",
  "limit": "endpoints",
  "cap": 15,
  "plan": { "code": "homelab-2026", "displayName": "Home Lab" },
  "nextPlan": { "code": "essentials-2026", "displayName": "Essentials", "selfServe": true },
  "upgradeUrl": "https://<portal-address>/portal"
}

Field	Values
title	Plan limit reached, Not included in your plan, or Add your own storage
reason	plan_limit, plan_feature, or own_storage_required
limit	endpoints, unmanaged_devices, console_users, roles, clients, storage, or feature: followed by a feature code: service_desk, psa, multi_client, relayed_remote, or session_recording
cap	The limit, for plan_limit only
plan	Your current plan
nextPlan	The plan that would allow the request, or null
upgradeUrl	The Outpost portal, when nextPlan is self-serve, otherwise null

detail is a sentence written for a person. Show it as it is rather than building your own from the other fields.

GET /api/v1/organization/plan returns your plan, its limits and features, and which plan includes each feature you lack.

Related

• Plans and limits
• Account and billing
• Console preferences