See your devices and reports
The portal shows the devices your IT provider looks after for you, and the reports they make available. This page covers both.
Before you begin
Section titled “Before you begin”- Seeing devices needs View assets. Reports need View reports, and emailing them on a schedule needs Schedule reports. The IT contact role has the first two.
Look up a device
Section titled “Look up a device”Select Devices. Each device shows its type and model, how old it is, its warranty, and when it was last seen. Find a device searches the names, people, models, and sites on the page.
| Shown | Meaning |
|---|---|
| Under warranty until a date | The warranty is in force. |
| Warranty ends a date | It ends within 90 days. |
| Out of warranty since a date | It has ended. |
| Warranty not recorded | Your IT provider has no warranty date for it. |
| Online now | It checked in within the last 15 minutes. |
| Last seen a time | When it last checked in. |
Open a device for more:
- About this device: type, make and model, system, serial number, processor and memory, site, who uses it, and its age.
- Updates: whether it is up to date, or how many updates are waiting or failed. Your IT provider installs these for you, so there is nothing to do unless they ask.
- Backups: when the last good backup was, if the device is backed up.
Select Get help with this device to open a ticket about it. When you have remote access to it, Connect starts a session. See Connect to your computers.
Download a report
Section titled “Download a report”- Select Reports.
- Beside a report, select View PDF or CSV.
The reports cover your organization only, such as an executive summary, alert history, tickets and response times, remote access activity, policy and compliance status, newly found devices, and backup coverage.
Get a report by email
Section titled “Get a report by email”- On Reports, select Email me beside the report.
- Under How often, choose Every week or Every month, then the day. Days 29 to 31 are not in every month.
- In At and Time zone, choose when it is sent.
- Under File type, choose PDF or Spreadsheet (CSV).
- Select Start emails.
The report is sent to you only. Emailed reports lists your schedules. Select Stop to end one. If you lose access to reports, your schedules stop on their own.
Next steps
Section titled “Next steps”Content is licensed CC BY 4.0. Code samples are MIT. Outpost and the Outpost mark are trademarks of Outpost Business Solutions, PBC and are not covered by either license.