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    Set your support contact

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    Your support contact is how the person at an endpoint reaches you. Outpost shows it on the consent screen of the Windows agent installer (outpost-agent-setup.exe) before anything is installed, and in the Outpost tray app afterwards. Set it before you send installers to anyone, so a person asked to run one can check with you that the request is genuine.

    Why it matters

    Section titled “Why it matters”

    A remote access installer is a useful tool for a phone scammer. The defense is that the person at the keyboard sees who prepared the installer and how to reach them. Someone cold-called by a stranger sees either a name they have never heard of, or their real provider’s number to hang up and call.

    The installer also shows the licensee from your signed Outpost license alongside the contact name you set here.

    If no contact is set, the installer tells the user that no contact details are available and that they should not continue unless they can already reach you.

    Before you begin

    Section titled “Before you begin”
    • You need client:manage to change the contact. Among the built-in roles, only the owner holds it.
    • The contact is built into the Windows installer when you download it. Download the installer again after you change the contact.

    Set the contact

    Section titled “Set the contact”

    1. Go to Settings > Support contact.

    2. Fill in the fields you want end users to see. All of them are optional.

      FieldEnterLimit
      NameWhat your customers or staff call you, such as your company or help desk name. Shown in place of your organization’s name.200 characters
      PhoneA number to call.64 characters
      EmailA support email address.320 characters
      PortalA support website. Must start with http:// or https://.512 characters
      HoursWhen you answer, such as Mon to Fri, 7am to 7pm CT.200 characters
      ChatA chat channel, such as Microsoft Teams.200 characters

    3. Select Save.

    The page shows Saved.

    Verify

    Section titled “Verify”

    The warning Nothing is set. Installers you download will tell the user that no contact details are available and that they should not continue unless they can already reach you. no longer appears on the page.

    Download the Windows installer and run it on a test computer. The consent screen shows your contact details. On an enrolled endpoint, the support card in the Outpost tray app shows the same details. See Outpost tray app.

    If something goes wrong

    Section titled “If something goes wrong”
    SymptomCauseFix
    Check the values: the portal must be an http or https URL, and the email address must be valid.The Portal does not start with http:// or https://, or the Email has no @.Correct the value and select Save again.
    The Windows installer still shows the old contactThe installer was downloaded before the change.Download the installer again.

    Next steps

    Section titled “Next steps”

    Content is licensed CC BY 4.0. Code samples are MIT. Outpost and the Outpost mark are trademarks of Outpost Business Solutions, PBC and are not covered by either license.